Services

Match the service to the operational risk.

Whether the problem is a hard backend issue, a fragile hosted platform, vendor finger-pointing, or missing senior technology leadership, FTS helps operators put ownership around the ERP and operational systems that keep work moving.

Compare Services Discuss Fit

Service Ladder

From expert support to technology leadership.

The service lineup is intentionally narrow. FTS is not selling generic office IT; these services target ERP and operational systems, including Produce Pro environments.

  1. Priority Engineering

    Hard ERP, backend, and server problems handled by people who understand operational environments.

    Details

  2. Hosting + Engineering Support

    Main, mirror, and hosted platform support with engineering depth behind the environment.

    Details

  3. Operational Systems Management

    Clear ownership across listed systems, network/access paths, vendors, WMS/RF, integrations, risk, and recovery readiness.

    Details

  4. Strategic Technology Leadership

    Your virtual CIO for executive roadmap, resilience expectations, vendor strategy, modernization, and budget guidance.

    Details

Service Details

What each service helps you avoid.

Each engagement is grounded in a service schedule, vendor registry, device registry, and runbook, so the customer knows who owns what before the next incident.

Engineering

Priority Engineering

For technical problems where ordinary helpdesk triage, generic MSP support, or vendor handoffs are not enough.

Best fit

A customer already has hosting or infrastructure coverage but needs senior help with ERP-centered technical issues, including Produce Pro environments.

FTS handles
  • Backend and server engineering for listed systems.
  • Technical escalation when ERP-adjacent incidents need deeper judgment.
  • Integration, access, and environment troubleshooting where scoped.
Scope fit

Designed for senior technical escalation. If the need grows into recurring ownership, FTS can move the customer into hosting or operational management instead of stretching engineering support into the wrong shape.

Hosting

Hosting + Engineering Support

For customers that want the core ERP platform supported by the same team they call when the environment matters.

Best fit

A customer wants FTS to host or manage the main, mirror, test, or related platform layer behind the operating system.

FTS handles
  • Main and mirror hosting or managed platform support.
  • Server access paths, maintenance windows, and backend support.
  • Hosting runbook and technical escalation when the platform affects operations.
Scope fit

Best when FTS should own the platform layer. When warehouse systems, vendors, and recovery planning also need a recurring owner, Operational Systems Management adds the broader cadence.

Operations

Operational Systems Management

For customers who need the operational stack around the ERP documented, coordinated, and managed before the next outage or vendor dispute.

Best fit

A customer depends on an ERP such as Produce Pro, WMS, RF, StayLinked, integrations, print paths, vendors, and DR readiness but needs a clear owner for the whole operating picture.

FTS handles
  • Service schedule, vendor registry, device registry, runbook, and monthly risk list.
  • Management of listed operational infrastructure, including firewalls, VPN/vendor access paths, internet circuits, failover, core network dependencies, and ERP environments.
  • Coordination for listed WMS/RF/Voice/StayLinked, warehouse Wi-Fi/RF dependencies, operational devices, print paths, integrations, EDI, FTP/SFTP, APIs, e-commerce, and partner exports.
  • Backup visibility, DR/RPO/RTO review, recovery readiness, and incident triage for listed systems.
Scope fit

The service is shaped around the customer’s listed systems and support cadence. Continuity coverage can be extended when recovery expectations, after-hours needs, or incident coordination require more depth. From firewalls, access paths, and core network dependencies through individual services, FTS can help manage the critical operational systems the customer chooses to list and prioritize.

Leadership

Strategic Technology Leadership

Your virtual CIO and senior technology leader for ownership, executives, senior managers, and the C-suite.

Best fit

A customer has enough operational complexity that technology decisions need to support executive strategy, budgets, resilience expectations, vendor accountability, and modernization plans.

FTS handles
  • Executive technology roadmap and modernization planning.
  • Standards and investment priorities for network resilience, platform direction, access control, continuity, change management, and modernization.
  • Vendor and licensing strategy, including renewals, escalation, and accountability.
  • Budget guidance, sequencing, and investment tradeoff support.
  • Executive reporting on operational technology risk, resilience, and readiness.
Scope fit

Best when leadership needs VP/CIO-level guidance, not just technical coverage. Operational execution can stay with FTS, internal staff, or other vendors depending on what keeps cost and accountability balanced.

Example Scope Matrix

How responsibility grows across the service ladder.

The examples below show how FTS responsibility can grow as the customer’s operational risk and leadership needs increase. Actual systems, vendors, support windows, and deliverables are defined in the service schedule and runbook.

Scope area Priority Engineering Hosting + Engineering Support Operational Systems Management Strategic Technology Leadership
ERP and backend issues Senior technical escalation for hard ERP, backend, server, access, and integration issues. Platform-aware support when hosted systems or backend dependencies affect operations. Recurring ownership for listed systems, issues, risks, and escalation paths. Translate recurring technical risk into leadership decisions and investment priorities.
Production platform Troubleshoot production issues when scoped. Host or manage production, mirrors, test, access, and backend stability. Track operational risk, changes, dependencies, and readiness around the platform. Advise executives on platform direction in support of the company’s strategic vision.
Network and access paths Diagnose scoped firewall, VPN, access, routing, DNS, or connectivity issues. Maintain hosted access paths and platform connectivity dependencies. Coordinate listed firewalls, VPNs, vendor access, internet circuits, failover, core switching, VLANs, routing, DHCP/DNS, and warehouse network paths. Set standards and investment priorities for network resilience, access control, vendor access, and connectivity risk.
Backup and recovery readiness Provide engineering support for scoped backup, mirror, or restore issues. Maintain hosting practices for backup, mirror, test, and recovery-supporting environments. Review backup visibility, restore readiness, recovery paths, RPO/RTO expectations, and known gaps. Set resilience expectations with ownership and senior managers.
Warehouse and operational devices Assist with scoped WMS, RF, Voice, or StayLinked technical issues. Support hosted dependencies that affect warehouse execution. Coordinate listed WMS, RF, Voice, StayLinked, scanners, handhelds, warehouse Wi-Fi/RF dependencies, and related operational device paths. Guide modernization, standardization, consolidation, or deferral decisions.
Operational print paths Diagnose scoped print server, queue, form, label, or routing issues. Support platform-side print dependencies tied to hosted systems. Coordinate listed label printers, print servers, print queues, forms, routing, and vendor escalation. Set standards for operational print resilience, lifecycle planning, and investment priorities.
Integrations and data flow Diagnose technical failures in integrations, EDI, SFTP, APIs, scheduled jobs, or exports. Support platform-side dependencies behind integrations and scheduled processes. Track jobs, vendors, failures, risks, and escalation paths for listed integrations, e-commerce feeds, and partner exports. Prioritize integration strategy against business goals and operational risk.
Vendor and service coordination Provide technical evidence and escalation support. Handle platform-related escalation with hosting or infrastructure vendors. Maintain vendor registry and coordination for ERP, WMS, hosting, ISP, firewall/network, print, integration, and device vendors. Guide vendor strategy, renewals, accountability, licensing, and executive escalation.
Risk and reporting Document as-needed findings from scoped technical work. Surface hosting-related risks and platform recommendations. Provide monthly scorecard, risk list, declined recommendations, and readiness updates. Report operational technology risk to ownership, executives, senior managers, and the C-suite.
Budget and roadmap Provide technical recommendations for the issue at hand. Recommend platform improvements tied to stability and recovery. Identify operational improvement needs and recurring risk patterns. Support budgeting, sequencing, tradeoff decisions, modernization planning, and executive roadmap reviews.

Senior Team

Experienced staff are involved in the work.

FTS service levels are backed by senior leadership and engineering experience across networking, systems design, produce operations, IT management, and operations support.

Joe, Owner 20+ years in networking, systems design, and systems management.
Cal, General Manager Decades of produce-industry project management, with 20+ years in produce operations and 15+ years in IT management.
Chris, Engineer 20+ years in IT director roles and operations support.

Fit Guide

Match the service to the business problem.

A hard technical problem is blocking progress.
The customer needs a senior engineer who understands the ERP/backend environment, not another pass-through support ticket.

Priority Engineering

The core platform needs a clearer owner.
Enterprise-grade hosting expertise, including specialist support for Produce Pro ERP cloud environments. Production, backups, mirrors, test, access, and backend stability need to sit with a team that understands the operational consequences.

Hosting + Engineering Support

The issue crosses the ERP, network/access paths, warehouse systems, integrations, vendors, and recovery readiness.
The customer needs ownership clarity and a recurring operating cadence for the listed operational systems and infrastructure. Extended continuity support can be added when the operating risk requires it.

Operational Systems Management

Leadership needs a trusted technology voice.
Ownership, executives, senior managers, or the C-suite need guidance on roadmap, standards, resilience expectations, vendor strategy, modernization, budget, and technology risk.

Strategic Technology Leadership

Engagement Flow

Responsibility starts before the incident.

Recurring support works best when the customer-specific systems, vendors, devices, and responsibilities are written down before the pressure hits.

Discovery

Find the systems, vendors, access paths, and hidden dependencies that create operational risk.

Service schedule

Define exactly which systems, workflows, and responsibilities FTS owns or coordinates.

Registries and runbook

Create the vendor, device, access, escalation, and recovery documentation needed before pressure hits.

Monthly scorecard

Keep open incidents, known risks, declined recommendations, and current readiness visible.

Roadmap review

Turn recurring pain into a practical plan for upgrades, standards, vendors, and continuity improvements.

Right-Sized Support

Define the support level before the cost grows.

FTS starts by mapping which systems truly affect operations, where ownership is unclear, and where senior support changes the outcome. Coverage can stay narrow, expand into management, or add leadership depending on the customer’s actual risk.

Map critical systems Prioritize risk Set the cadence Expand intentionally