Effective Date: February 11, 2026
1. Overview
This Privacy Policy explains how Flambeau Technology Services collects, uses, and protects information in connection with B2B technical support, managed services, and systems engineering. Information may include business contact information, call records, SMS messages, and helpdesk data.
2. Information Collected
We may collect information needed to provide support and service communication, including:
- Name and business contact information.
- Email address and phone number.
- Call logs and support communication records.
- SMS content when used for support communication.
- Helpdesk tickets, support notes, and related service records.
- SMS opt-in, opt-out, and consent records.
3. How Information Is Used
Information is used to respond to inquiries, provide support, manage helpdesk tickets, communicate about services, maintain SMS consent records, and support internal documentation. We do not use SMS for marketing messages.
4. SMS Support Communication
Customers may initiate SMS communication by texting the FTS support number. SMS is used for support-related communication only. Reply STOP to opt out of SMS communication or HELP for assistance. Message and data rates may apply.
5. Anonymized Information
We may retain anonymized information for internal service improvement, troubleshooting trends, and operational documentation. Anonymized information is not sold or shared for marketing.
6. No Sale of Mobile Information
Phone numbers, SMS consent records, SMS content, and personal information are never sold or shared with third parties for marketing purposes.
7. Security
We use reasonable safeguards intended to protect support records, business contact information, SMS records, and helpdesk information from unauthorized access, misuse, or disclosure.
8. Retention
We retain information only as long as reasonably necessary for support, service delivery, documentation, legal, operational, or recordkeeping purposes.
9. Your Rights
You may request access to your information, ask that inaccurate information be corrected, or request deletion of information where applicable and reasonably possible.
10. Contact
For privacy questions or requests, contact Flambeau Technology Services at helpdesk@flambeautech.com or (715) 227-4630.
11. Updates
Updates to this Privacy Policy will be posted on this page with a revised effective date.