Privacy Policy

Flambeau Technology Services

Effective Date: February 11, 2026

1. Overview

Flambeau Technology Services provides B2B technical support, managed services, and systems engineering for business customers. This Privacy Policy explains what information we collect, including business contact information, telephone call records, SMS communications, and support-related data, how we use it, and how we protect it.

2. Information We Collect

We may collect:

• Name and business contact information
• Email address
• Business phone number
• Telephone call records (such as call logs and related metadata)
• SMS message content related to support requests
• Helpdesk ticket information
• Opt-in and opt-out records for SMS communication

We collect this information solely for customer support, operational, and service communication purposes.

3. How We Use Information

We use collected information to:

• Provide technical support
• Respond to customer inquiries
• Manage support tickets
• Communicate regarding service-related matters
• Maintain records of consent for SMS communication
• Improve internal documentation and service processes

We do not use SMS messaging for marketing or promotional purposes.

4. SMS Communications

Customers may initiate SMS communication by texting our publicly listed support number.

By contacting us via SMS, you consent to receive support-related text messages. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.
You may reply HELP for assistance.

5. Use of Anonymized Information

We may retain anonymized or aggregated support-related information for internal operational purposes, including improving documentation, troubleshooting processes, and overall service quality. Personal identifiers are removed prior to such use.

This anonymized information is not sold or shared for marketing purposes.

6. No Sale or Sharing of Mobile Information

Flambeau Technology Services does not sell, rent, or share mobile phone numbers, SMS consent data, or personal information with third parties for marketing or promotional purposes.

Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for marketing purposes.

We may share information with service providers strictly as necessary to deliver our services (such as messaging platforms or IT infrastructure providers), and only for operational support purposes.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure.

8. Data Retention

We retain information only as long as necessary to provide services, maintain business records, or comply with legal obligations.

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion where applicable

To make a request, please contact us using the information below.

10. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Flambeau Technology Services
Email: helpdesk@flambeautech.com
Phone: (715) 227-4630

11. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

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